Information We Collect
We may collect name, phone number, WhatsApp number, email address, business name, city, state, vendor profile details, customer trip details, driver assignment details, support requests, account status, public link submissions, campaign preferences, and technical information such as device, browser, IP address, and usage logs.
For Ads Pilot, we may process campaign goals, service areas, budget inputs, keywords, ad copy inputs, account identifiers, and reporting metrics needed to provide advertising setup and monitoring features.
For WePilot and WhatsApp workflows, we may process vendor-owned WABA setup details, templates, consent records, message metadata, customer form submissions, support records, and conversation history needed to provide automation and support features.
How We Use Information
We use information to operate Vendero services, verify accounts, process onboarding requests, support trip coordination, provide vendor tools, send service communication, respond to support requests, prevent abuse, maintain security, improve product quality, and meet legal or platform obligations.
We do not sell personal information. We share information only with service providers and infrastructure partners that help us run hosting, database, messaging, authentication, analytics, payment, advertising, support, and product workflows.
Security and Retention
We use access controls, operational monitoring, role-based workflows, audit logs, and reasonable technical safeguards to protect information. No online service can guarantee absolute security, but we work to reduce risk and limit access to authorized use.
We retain information only as long as needed for platform operations, account management, support, audit, compliance, fraud prevention, dispute handling, legal obligations, or legitimate business records.
Contact and Requests
For privacy questions, corrections, export requests, deletion requests, or complaints, contact support@vendero.in.